Ordering

Buying LOM products, availability, payment, and pricing. Not receiving the newsletter? See Troubleshooting.

Availability

When will the next batch be ready?

We are a small company and we don't want to sacrifice quality by speeding up our manufacturing process or outsourcing. New batches come through the year, and for high-demand products we announce them ahead of time on social media and through our newsletter.

There are no exact dates for future batches. The best way to stay informed is to sign up for the mailing list.

I'm interested in a product, but it's sold out!

Sorry about that! We make our products in batches and are constantly working toward a steadier supply. New batches arrive throughout the year, and for high-demand products we give advance notice via social media and our newsletter, so signing up is the best way to catch the next restock.

Why don't you do a pre-order?

Because we make our products in batches. With unlimited pre-orders we couldn't guarantee shipping times. With limited pre-orders, the problem of selling out would still be there — there would be the same limited quantity of products either way.

Why is there no waiting list?

Running a good waiting list or order queue is beyond our capabilities at this point — it takes a lot of work to do correctly without creating further problems down the line. We're also not comfortable taking your money before we can promise a delivery date, and delivery dates depend heavily on factors beyond our control (supplier delays, shipping problems, and so on).

Why doesn't the shopping cart reserve my items?

With high demand there will always be more interested customers than available products. Items aren't reserved in the cart because of how our online store platform (Shopify) works — it's a limitation of the service, not our decision. All stores on the platform, even large ones such as Thomann, operate the same way.

Where to buy

Can I order your products somewhere else?

All LOM products except music are sold through our store only. Products by Radius and Bubblebee Industries can be found through their own distributors.

Payment & pricing

What payment options are available?

We accept PayPal, Apple Pay, and credit cards (Visa, Mastercard, American Express). Credit-card payments are processed through Stripe, which is unavailable in some countries, mostly due to governmental limitations. See the list of countries supported by Stripe: stripe.com/global.

I want to order without VAT

If you have a valid European VAT ID, you can order without VAT. Enter your VAT ID during checkout — it's validated automatically, and if you're eligible for reverse charge, VAT is removed from the final price.

For orders shipped outside the EU, see Shipping outside the EU and import tax.